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'Buy X' Order Promotion does not Trigger or Apply (Doc ID 2428388.1)

Last updated on JULY 27, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

After creating a new Order promotion of the 'Buy X' format and activating it we notice that the promotion does not get applied to all of our carts that qualify for it.

The 'Buy X' Order Promotion does not trigger if every item in the cart has an Item Promotion applied to it.

Changes

 

Cause

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