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Manual Lead Assignment Throwing Error: The Assign Candidate And The Run Custom Logic Options Are Aisabled. Contact Your Help Desk.. (Doc ID 2429065.1)

Last updated on AUGUST 07, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Leads, Sales Campaigns

When Customer try to run manual assignment for Leads, assignment throws an error.

The Assign Candidate and the Run Custom Logic options are disabled. Contact your help desk..

The issue can be reproduced at will with the following steps:
1. Navigate to Leads
2.Open an existing Lead
3.Select Run Assignment under Actions>> Getting Error

The issue has the following business impact:
Due to this issue, users cannot run manual assignment for Leads.


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