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Manual Lead Assignment Throwing Error: The Assign Candidate And The Run Custom Logic Options Are Aisabled. Contact Your Help Desk.. (Doc ID 2429065.1)

Last updated on AUGUST 07, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Leads, Sales Campaigns

When Customer try to run manual assignment for Leads, assignment throws an error.


ERROR
-----------------------
The Assign Candidate and the Run Custom Logic options are disabled. Contact your help desk..

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Leads
2.Open an existing Lead
3.Select Run Assignment under Actions>> Getting Error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run manual assignment for Leads.

Cause

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