Manual Lead Assignment Throwing Error: The Assign Candidate And The Run Custom Logic Options Are Aisabled. Contact Your Help Desk..
(Doc ID 2429065.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.02.0 version, Leads, Sales Campaigns
When Customer try to run manual assignment for Leads, assignment throws an error.
ERROR
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The Assign Candidate and the Run Custom Logic options are disabled. Contact your help desk..
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Leads
2.Open an existing Lead
3.Select Run Assignment under Actions>> Getting Error
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot run manual assignment for Leads.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |