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Approval Comments are Removed from Approval History After Associated Reason is Deleted (Doc ID 2429703.1)

Last updated on AUGUST 07, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 17 D and later
Information in this document applies to any platform.

Symptoms

When an approval reason is deleted and the matching commerce process is deployed, all quotes immediately have their approval history attribute updated.

If Retain Past History is set to true, the reason name and reason var name get set to null or blank in the XML, and the reason is removed from the comment in the quote. The reason var name in the history XML is also updated to "Deleted Reason".

Example with blank values:

Changes

 An approval reason was deleted

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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