Field Value Not Getting Propogated for Custom Object Field Through webservice
(Doc ID 2430421.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.02.0 version, Opportunities
ACTUAL BEHAVIOR
Webservice call creates a record, but gives blank value for a specific custom attribute
EXPECTED BEHAVIOR
Webservice call creates a record, must also create correct value for the specific custom attribute
STEPS
The issue can be reproduced at will with the following steps:
log into OSC
Navigator>Sales>Opportunity
create a record
EDIT opportunity p[age opens up
key in values for creating Revenue line
save
click button: create sales order
This invokes the webservice and populates the records for custom object: Sales Order
click subtab: Sales Order
page opens up
review the values for custom fields
"Product text id"
is null
Notes: The physical column "EXTN_ATTRIBUTE_CHAR042" is null
This is mapped to custom field "Product text id"
***
Table: MKT_REF_ENTITIES
physical column: EXTN_ATTRIBUTE_CHAR042
WHERE ATTRIBUTE_CATEGORY = 'SalesOrder_c'
AND ID = 300000025060648
***
select EXTN_ATTRIBUTE_CHAR042
from
FROM MKT_REF_ENTITIES
WHERE ATTRIBUTE_CATEGORY = 'SalesOrder_c'
AND ID = 300000025060648
***
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot review the value for "Product text id"
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |