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Passport request error- "A communication failure occurred. XML document structures must start and end within the same entity." (Doc ID 2430525.1)

Last updated on AUGUST 06, 2018

Applies to:

Oracle Taleo Platform Cloud Service - Passport Framework - Version 17.3 to N/A [Release 17 to 12]
Information in this document applies to any platform.

Symptoms

Customer is unable to request a screening service for the candidate

The stack trace from TPC.

A communication failure occurred.
XML document structures must start and end within the same entity.

com.taleo.passport.internal.service.bpm.controller.exception.CommunicationFailureException: A communication failure occurred.
XML document structures must start and end within the same entity.
at com.taleo.passport.internal.service.communication.http.bpm.AsyncTwoWayCommunicationHandler.validate(AsyncTwoWayCommunicationHandler.java:47)
at com.taleo.passport.internal.service.partner.certification.xml.validationhandler.CommunicationValidationHandler.validateStep(CommunicationValidationHandler.java:65)
at com.taleo.passport.internal.service.bpm.jbpm.controller.handler.JbpmValidationHandler.execute(JbpmValidationHandler.java:60)
at org.jbpm.graph.def.Action.execute(Action.java:122)
at org.jbpm.graph.def.GraphElement.executeAction(GraphElement.java:264)
at org.jbpm.graph.def.GraphElement.executeActions(GraphElement.java:220)
at org.jbpm.graph.def.GraphElement.fireAndPropagateEvent(GraphElement.java:190)
at org.jbpm.graph.def.GraphElement.fireEvent(GraphElement.java:174)
at org.jbpm.graph.def.Node.leave(Node.java:382)
at org.jbpm.graph.exe.Token.signal(Token.java:195)
at org.jbpm.graph.exe.Token.signal(Token.java:158)
at org.jbpm.graph.exe.ProcessInstance.signal(ProcessInstance.java:283)
at com.taleo.passport.internal.service.bpm.controller.DefaultPassportControllerService.signal(DefaultPassportControllerService.java:1545)
at com.taleo.passport.internal.service.bpm.controller.DefaultPassportControllerService$PublishCommand.execute(DefaultPassportControllerService.java:696)
at com.taleo.passport.internal.service.bpm.controller.DefaultPassportControllerService$BaseCommand.execute(DefaultPassportControllerService.java:442)
at com.taleo.passport.internal.service.bpm.controller.DefaultPassportControllerService.executeCommand(DefaultPassportControllerService.java:261)
at com.taleo.passport.internal.service.bpm.controller.DefaultPassportControllerService.publish(DefaultPassportControllerService.java:129)
at sun.reflect.GeneratedMethodAccessor52176.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at com.taleo.argus.internal.manager.ArgusSubjectManager$InvokeMethod.run(ArgusSubjectManager.java:585)
at java.security.AccessController.doPrivileged(Native Method)
at com.taleo.argus.internal.manager.ArgusSubjectManager.doAsPrivileged(ArgusSubjectManager.java:190)
at com.taleo.argus.internal.manager.ArgusSubjectManager.doAsAddingPrincipal(ArgusSubjectManager.java:75)
at com.taleo.argus.internal.manager.ArgusSubjectManager.invokeMethod(ArgusSubjectManager.java:421)
at com.taleo.akira.service.PublicServiceInterceptor.invoke(PublicServiceInterceptor.java:362)
at com.taleo.akira.service.PublicServiceInterceptor.invoke(PublicServiceInterceptor.java:195)
at com.sun.proxy.$Proxy3133.publish(Unknown Source)
at com.taleo.passport.internal.service.communication.http.bpm.AsyncTwoWayCommunicationHandler.handle(AsyncTwoWayCommunicationHandler.java:75)
at com.taleo.passport.internal.service.communication.BaseCommunicationTask.runIntegration(BaseCommunicationTask.java:263)
at com.taleo.integration.toolkit.core.thread.IntegrationRunnable$1.run(IntegrationRunnable.java:250)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:549)
at com.taleo.akira.security.context.Utilities.doAs(Utilities.java:47)
at com.taleo.integration.toolkit.core.thread.IntegrationRunnable.runSecure(IntegrationRunnable.java:257)
at com.taleo.integration.toolkit.core.thread.IntegrationRunnable.runIt(IntegrationRunnable.java:173)
at com.taleo.akira.context.ContextualizedRunnable.tryVPD(ContextualizedRunnable.java:513)
at com.taleo.akira.context.ContextualizedRunnable.tryCatchException(ContextualizedRunnable.java:486)
at com.taleo.akira.context.ContextualizedRunnable.tryContext(ContextualizedRunnable.java:466)
at com.taleo.akira.context.ContextualizedRunnable.run(ContextualizedRunnable.java:439)
at com.taleo.passport.internal.service.communication.BaseCommunicationTask.call(BaseCommunicationTask.java:124)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.taleo.passport.internal.service.communication.CommunicationException: XML document structures must start and end within the same entity.
at com.taleo.passport.internal.service.communication.http.HttpCommunicationHandler.handle(HttpCommunicationHandler.java:31)
at com.taleo.passport.internal.service.communication.http.bpm.BpmCommunicationHandler.handle(BpmCommunicationHandler.java:103)
at com.taleo.passport.internal.service.communication.http.bpm.AsyncTwoWayCommunicationHandler.validate(AsyncTwoWayCommunicationHandler.java:43)
... 44 more

</Internal_Only>

Changes

 None to the configuration.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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