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Account Object Workflow Not Working For All The Users (Doc ID 2430655.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------

Created an Object Workflow on the Account Object and observed that it is working for admin and not working for many sales users.
 

EXPECTED BEHAVIOR
-----------------------
WF should work  for all users

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Account and create the account of type Prospect
2. Save the record
3. It is expected that mail should get triggered and activity should get created

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get the notification

Cause

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In this Document
Symptoms
Cause
Solution


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