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TCC/Web Services: Candidate Update Triggers Incorrect Correspondence Message Template (Doc ID 2430795.1)

Last updated on AUGUST 03, 2018

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 15B to 17.5 [Release 15 to 17]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

Message Templates active in the zone:
Job-Specific Capture Resume Acknowledgement, Registered Candidate
Job-Specific Capture Resume Acknowledgement, New Candidate

Candidate is matched to a Requisition through TCC or Web Service Call - operation update or merge.

In the history for the candidate, the Job-Specific Capture Resume Acknowledgement, New Candidate is triggered.


EXPECTED BEHAVIOR
-----------------------
Candidate should receive Job-Specific Capture Resume Acknowledgement, Registered Candidate.

Changes

The problem happens for TCC or Web Service imports that match a Candidate to a Requisition - update or merge operation.

The problem only occurs when Allow Integration Sending Emails setting is YES

Cause

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