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Error: "Unable to launch the application" And "Error: Failed to validate signing of launch file. The signed version does not match the downloaded version" Launching Secure Global Desktop 5.4 With Primavera Virtual Desktop 18.8 (Doc ID 2430932.1)

Last updated on AUGUST 03, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to launch Primavera Virtual Desktop (PVD) using the java method, the Secure Global Desktop loading window opens within the browser bug generates the following error:

ERROR
--------
Unable to launch the application


When clicking the details button > Exception tab, the following error is displayed:

ERROR
--------
Failed to validate signing of launch file.  The signed version does not match the downloaded version.

 

STEPS TO REPRODUCE
--------
The following steps can be utilized to reproduce this issue:

  1. Launch the cloud landing page
  2. Click the link for Primavera Virtual Desktop
  3. Note the error which occurs

 

Changes

 

Cause

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