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Error "Unable to launch the application" and "Error: Failed to validate signing of launch file. The signed version does not match the downloaded version" When Launching Secure Global Desktop 5.4 with Primavera Virtual Desktop (Doc ID 2430932.1)

Last updated on MARCH 23, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.7 and later
Information in this document applies to any platform.


When attempting to launch Primavera Virtual Desktop (PVD) using the java method, the Secure Global Desktop loading window opens within the browser bug generates the following error:

Unable to launch the application

When clicking the details button > Exception tab, the following error is displayed:

Failed to validate signing of launch file.  The signed version does not match the downloaded version.


The following steps can be utilized to reproduce this issue:

  1. Browse to the Cloud portal page.
  2. Click the Primavera Virtual Desktop link.
  3. Note the reported error.




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