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Content and Experience Cloud (CEC) Sites Editor in Sites Builder Not Loading (Doc ID 2430979.1)

Last updated on OCTOBER 18, 2021

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to edit a CEC sites instance using the Sites Builder, there is an error displayed instead of loading Site Builder.  The error states "An error occurred while initializing the site editor. Unable to start the editor."

The JavaScript console errors showed the following:

The main HAR errors are:
Request URL:
https://<service_name>-<identity_domain>.documents.<data center>.oraclecloud.com/sites/web?IdcService=SCS_GET_VIEWPORT&theme=MyTheme&IsJson=1
<service instance>-<identity domain>.sites.
Request Method: GET
Status Code: 404 Not Found

Response: {"viewportDimensions":[]}

AND

Request URL:
https://<service_name>-<identity_domain>.documents.<data center>.oraclecloud.com/sites/web?IdcService=SCS_BROWSE_LAYOUT&theme=MyTheme&layoutCount=-1&IsJson=1
Request Method: GET
Status Code: 404 Not Found

{

"LocalData": {
"IdcService": "SCS_BROWSE_LAYOUTS",
"IsJson": "1",
"StatusCode": "-16",
"StatusMessage": "'path:/60675696414857967/<service_name>/Themes/MyTheme/layouts'
does not exist.",
"StatusMessageKey":
"!csFldDoesNotExist,path:/60675696414857967/<service_name>/Themes/MyTheme/layouts"
,
"UserDateFormat": "yyyy-MM-dd{'T'}HH:mm:ssZ",
"UserTimeZone": "utc",
"clientPlatform": "web",
"layoutCount": "-1",
"theme": "path:/60675696414857967/<service_name>/Themes/MyTheme"
},


"ResultSets": {

}
}

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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