Post On An Archived Post Must Be Handled As A New Query
(Doc ID 2431007.1)
Last updated on AUGUST 13, 2018
Applies to:Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.
Post on an archived post must be handled as a New query
Any reply to an archived post comes as a message on that particular post and doesn't comes through as a new query. It brings up the old post and the Agent has no way of knowing which is the read and unread messages even if you sort
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