My Oracle Support Banner

Post On An Archived Post Must Be Handled As A New Query (Doc ID 2431007.1)

Last updated on AUGUST 13, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Post on an archived post must be handled as a New query
Any reply to an archived post comes as a message on that particular post and doesn't comes through as a new query. It brings up the old post and the Agent has no way of knowing which is the read and unread messages even if you sort

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.