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Cancel Transaction Rejected With An Error (Doc ID 2431174.1)

Last updated on AUGUST 19, 2018

Applies to:

Oracle Fusion Loyalty - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Loyalty Transactions

Cancel transaction rejected with an error

Canceling a transaction on UI is rejected with the following error:
An error occurred while processing by the OBR Rule engine. Detail of error Decision function ORA_TXN_RED_ORA_RED_CNCL_DF was not found in dictionary oracle.apps.sales.loyalty.Program300000001928962. (LOY-5595256). (LOY-5595263)

Steps:
Go to Loyalty - Transactions > select a transaction > click Actions - Cancel Transaction
=> A transaction is created with sub-type of 'Cancellation' but its status is 'Rejected'

attached screenshots.

As per the implemenation partner, the last time when cancel txn tried and worked successfully was before July PB update on 6-July. Since that, only retested today and encountered the issue.

ERROR
-----------------------

An error occurred while processing by the OBR Rule engine. Detail of error Decision function ORA_TXN_RED_ORA_RED_CNCL_DF was not found in dictionary oracle.apps.sales.loyalty.Program300000001928962. (LOY-5595256). (LOY-5595263)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a Transaction
2. Cancel the Transaction from UI
3. Error occurs

Issue occurring only after july PB
Since that, only retested today and encountered the issue.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cancel the Transaction.

Changes

 

Cause

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