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User IDs Showing In Enterprise Contract Notifications Instead Of User Name (Doc ID 2431417.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Contract Authoring

ACTUAL BEHAVIOR
---------------
User IDs showing in Enterprise Contract Notifications instead of user name

As part of the contracts approval process, notifications are generated which advise the approver when a contract needs to be approved and also confirms to the buyer when the contract has been approved.

Within each of these notifications however, the from and to fields are populated with the users User ID and not the First Name/Last Name as expected.

This issue appears to be specific to Enterprise Contracts, as notifications in other areas such as sourcing are showing correctly.




EXPECTED BEHAVIOR
-----------------------
User IDs showing in Enterprise Contract Notifications instead of First Name/Last Name


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
*******************
Contract created and submitted for approval
Email Notification shows From and To fields as numeric values – which relate to the User’s
ID

Assignee and From showing the user id instead of First Name/Last Name


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the First Name/Last Name of the user

Cause

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In this Document
Symptoms
Cause
Solution
References


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