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Getting an incident error when attempting to edit an existing reference and a null pointer exception when attempting to delete an existing reference. (Doc ID 2431597.1)

Last updated on SEPTEMBER 19, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Accounts, Contacts, Households

Unable to edit or delete a web service reference

Getting an incident error when attempting to edit an existing reference and a null pointer exception when attempting to delete an existing reference.

ERROR
-----------------------
An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 16, Server Domain: FADomain, Server Instance: UIServer_1, Application Name: ORA_CRM_UIAPP.

java.lang.NullPointerException

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Tools > Application Composer (with active sandbox)
3. Select Common Setup > Web Services
4. Select an existing reference
5. Click the pencil icon to edit; the incident error occurs
6. Click the X icon to delete, the null pointer exception occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update or delete to create new web service references.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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