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Fusion Applications - Global Payroll: Generate Payslip error- Retry of API is set to false - Client received SOAP Fault from server : java.lang.RuntimeException: Failed to retrieve data from Presentation ServerCould not connect to OBI Presentation Service (Doc ID 2432385.1)

Last updated on AUGUST 07, 2018

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When running Generate Payslip process the following error is returned:


ERROR
-----------------------

Retry of API is set to false
Got the Bi service
Got the Job o/p
DOR AM and entid initialized
PLSQL Log Messages
End PLSQL Log Messages
PLSQL Log Messages
End PLSQL Log Messages
oracle.xdo.service.client.types.schedule.OperationFailedException: Client received SOAP Fault from server : java.lang.RuntimeException: Failed to retrieve data from Presentation ServerCould not connect to OBI Presentation Service
Client received SOAP Fault from server : java.lang.RuntimeException: Failed to retrieve data from Presentation ServerCould not connect to OBI Presentation Service


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Generate Payslip process
2. Error is returned



Cause

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