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Advanced Collections not reading profile class from account level, if site profile class is missing (Doc ID 2432803.1)

Last updated on AUGUST 08, 2018

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

Advanced Collections not reading profile class from account level, if site profile class is missing

We have setup Advanced Collections on Site level. If delinquent customer exists without profile class on site level (only account level), it is not shown on collections workarea. When profile class on Site level is created, customers automatically appears on collections workarea, with Score and Strategy assigned (no jobs are launched), so in background everything is calculated.
By TCA hierarchy if Site level profile class is missing, it should be read from Account level profile class.
 

Solution

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