QuickPay runs not showing run results in SOE and is not in View Process Results search (Doc ID 2432829.1)

Last updated on APRIL 13, 2019

Applies to:

Symptoms

 On : 11.13.18.02.0 version, Global Payroll

ACTUAL BEHAVIOR
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QuickPay runs not showing run results in SOE and is not in View Process Results search

The latest QuickPay run for a person is not showing in the View Process Results search page.
Also, when navigating from the Checklist work area, the SOE results are not displaying.

EXPECTED BEHAVIOR
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QuickPay runs showing run results in SOE and should be found in View Process Results search.

STEPS
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The issue can be reproduced at will with the following steps:
1. run QuickPay;
2. go to Payroll Calculation;
3. search person;
4. click on View Person Results;
5. Quickpay missing from UI.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot find QuickPay, cannot verify end results.

Cause

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