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Users Are Seeing Different Set of Records in SUI and CX Cloud Mobile App - Multiple Statuses Support On Saved Searches (Doc ID 2432918.1)

Last updated on APRIL 01, 2019

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Goal

In the out of the box saved searches configuration on Opportunity the users are not able to see any of the Opportunities or Leads that they can see using the SUI.
Users have the proper roles:

After adding a custom search for "All records I can see" the users can't see any of the Opportunities on the system. Attempts to view Opportunities outside of the custom search are also unsuccessful.
 

Solution

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In this Document
Goal
Solution
References


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