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Recurrent Visits Do Not Inherit Tasks Of The Original Appointment (Doc ID 2432932.1)

Last updated on NOVEMBER 08, 2019

Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Activity Management

ACTUAL BEHAVIOR
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When creating an Activity Appointment as recurrent and Mark it as a Visit,the system creates the defined activities but the tasks are not created.

EXPECTED BEHAVIOR
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When creating an Appointment as Recurrent and marking it as a Visit ,the tasks are expected to be created

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Appointment and mark it as a Visit and select the visit type. It will create the defined tasks linked to that appointment.
2. The issue happens when you define that activity (appointment) as recurrent.The system creates the defined activities but the tasks are not created.

BUSINESS IMPACT
-----------------------

It is mandatory to have this capability working, otherwise the creation of recurrent activities is useless.

Cause

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In this Document
Symptoms
Cause
Solution
References


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