My Oracle Support Banner

Not Able To Import Partner Contacts (Doc ID 2433051.1)

Last updated on AUGUST 08, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Partner Management

ACTUAL BEHAVIOR
---------------
Not able to import Partner Contacts


You have imported a Partner and you want to import Partner Contacts, but you are getting error "You cannot make this person the preferred contact for this organization because a valid relationship between the person and the organization does not exist. (HZ-120136)"

Check the file attached

EXPECTED BEHAVIOR
-----------------------
Import should work with no issues

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to FSM -> Manage file import
3. Run an import job for PCI => Errors out



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot load PCI data.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.