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Error: "404 We're Sorry, the Page Does Not Exist or is no Longer Available" When Attempting to Access the P6 Help in the Classic View. (Doc ID 2433399.1)

Last updated on AUGUST 15, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.1 to 18.6 [Release 18.1 to 18.6]
Information in this document applies to any platform.

Symptoms

When attempting to access P6 online help, in Classic View,  the following error occurs:

ERROR:

404

We're sorry, the page does not exist or is no longer available.


STEPS TO DUPLICATE:

The issue can be reproduced at will with the following steps:

  1. Log into P6 Web.
  2. Select the EPS Tab.
  3. Select the Classic View.
  4. Select Help drop down, top right corner.
  5. Select P6 Help.
  6. Observe error.
Note: The P6 Help URLs display successfully in the Standard View.

Cause

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