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Not Able To Create Partner Enrolment (Doc ID 2433812.1)

Last updated on AUGUST 10, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Partner Management

Not able to Create Partner Enrollment

They are not able to create Enrollment for this Specify Partner

Steps -

1. Create Partner Account - 36527672 (Partner Name - TEST 1)
2. Create Partner Contact - joel@...
3. Create Partner Enrollment

Problem encountered: User have successfully completed steps 1 & 2 but encountering the following error when trying to complete step 3:
"A partner cannot enroll in a partner program or be made active based on enrollment in a partner program unless the partner record contains a primary contact. (ZPM-3420057)"
 

ERROR
-----------------------
A partner cannot enroll in a partner program or be made active based on enrollment in a partner program unless the partner record contains a primary contact. (ZPM-3420057)"




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Steps -

1. Create Partner Account - 36527672 (Partner Name - TEST1
2. Create Partner Contact - joel@amftecnologia.com.br
3. Create Partner Enrollment

Problem encountered: User have successfully completed steps 1 & 2 but encountering the following error when trying to complete step 3:
"A partner cannot enroll in a partner program or be made active based on enrollment in a partner program unless the partner record contains a primary contact. (ZPM-3420057)"
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Create Partner Enrolment

Cause

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