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The Create Contact page is showing the E-Mail label with no editable field along with it. (Doc ID 2434078.1)

Last updated on AUGUST 11, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
The Create Contact page is showing the E-Mail label with no editable field along with it.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to SUI > Sales > Contacts
3. Click the Create Contact button (can also be done from Account, Contact search)
4. Showing the E-Mail label with no editable field along with it

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter E-Mail on the Create Contact page.

Changes

 

Cause

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