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The user is showing the wrong manager and doesn't show Resource Information in the Manage Users page. (Doc ID 2434169.1)

Last updated on NOVEMBER 08, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
The user is showing the wrong manager and doesn't show Resource Information in the Manage Users page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Manage Users
3. Search for user
4. The Resource Information is missing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the user is not showing in the correct organization nor manager.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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