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Edit Contact Fields In CX Cloud Mobile Is Not Possible (Doc ID 2434231.1)

Last updated on AUGUST 21, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
In CX Cloud Mobile, the customer cannot edit the contact fields. The save button doesn't react also.


EXPECTED BEHAVIOR
-----------------------
Should be able edit and save the contact fields.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to a contact
2. Change phone number
3. Click save

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save the contact phone numbers.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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