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Unable To Create An Automatic SR From Account Email Id Only Without Adding Primary Contact (Doc ID 2434403.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.18.05.0 version, Security Privilege Customization


When we created an account with an email id and sent a mail to Email channel to create SR,its not created.
But when added a primary contact with an email id to same account and sent an email,SR is created.

How to send email by using account email id only without having to add primary contact?
 

Solution

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In this Document
Goal
Solution


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