Issues On Save For Service Request Status : Task -> Manage Service Request Status Values
(Doc ID 2434462.1)
Last updated on MAY 11, 2022
Applies to:
Oracle Fusion Engagement Cloud Service - Version 11.13.18.02.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.02.0 version, Service Requests
Unable to create Service Request Status.
ERROR
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Too many objects match the primary key oracle.jbo.Key[ORA_SVC_SR_STATUS_CD Cancelled 0 0 ].
STEPS
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The issue can be reproduced at will with the following steps:
1. Setup & Maintenance
2. Task -> Manage Service Request Status Values
3. Create a new Status by clicking on "Resolved" and then button "Create Status"
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create the new status as per their requirement
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |