My Oracle Support Banner

Check That The Agent Can Respond Back To An Existing Query And SRM Shows The New Message From The Cu (Doc ID 2434734.1)

Last updated on OCTOBER 18, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal


Check that the Agent can respond back to an existing query and SRM shows the new message from the customer
In an existing query where there has been a thread, SRM shows an incorrect number (count) of new messages

 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.