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Check That The Agent Can Respond Back To An Existing Query And SRM Shows The New Message From The Cu (Doc ID 2434734.1)

Last updated on OCTOBER 18, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


Check that the Agent can respond back to an existing query and SRM shows the new message from the customer
In an existing query where there has been a thread, SRM shows an incorrect number (count) of new messages



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