My Oracle Support Banner

Vertex API is Not being Called and Getting Timeout Error (Doc ID 2434859.1)

Last updated on AUGUST 13, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Although the customer configured the Tax Processing configuration correctly with Vertex service information in the administration interface, it is unable to access the endpoint of the Tax calculation service hosted by Vertex production environment from Storefront and gets timeout error while the API is working fine and can be accessed by other REST API client such as Postman. Interestingly enough the customer is able to access the endpoint hosted by Vertex development environment from the same OCC environment.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.