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When creating a Call Report, and entering text into the Meeting Minutes box, the entered text will completely disappear after a relatively short (less than five minutes) period of keyboard and mouse inactivity. (Doc ID 2435290.1)

Last updated on AUGUST 14, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Activity Management

ACTUAL BEHAVIOR
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When creating a Call Report, and entering text into the Meeting Minutes box, the entered text will completely disappear after a relatively short (less than five minutes) period of keyboard and mouse inactivity. The text could be either typed or pasted into the box - same result.

EXPECTED BEHAVIOR
-----------------------
The call report data should not timeout

STEPS
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The issue can be reproduced at will with the following steps:
1) From an Account go to Activities
2) Select Create Call Report
3) Enter any required fields and copy saved text in the Meeting Minutes box.
4) Leave the cursor where it is and stop using the PC - no keyboard activity - no mouse activity
5) At approximately the 2:30 mark of the attached video all text in the Meeting Minutes box disappears.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users lose entries for Call Report.

Cause

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In this Document
Symptoms
Cause
Solution
References


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