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RPAS Cloud: User Login to IDM Results in Blank Screen, User Login to RPAS Results in "Error 401" or "User is not authorized to access the application" (Doc ID 2436169.1)

Last updated on MARCH 12, 2019

Applies to:

Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 16.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 16.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 17.0 and later
Information in this document applies to any platform.

Symptoms

Why is the new user not able to login successfully?   When the user logs into the Identity Manager (IDM) the screen refreshes with a white screen and it remains that way.   Trying to login to the RPAS application results in an Error:

 In v17.1, the error message is: "User is not authorized to access the application".

Changes

 

Cause

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