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"Unexpected login error. Please contact your administrator." When Attempting to Login to P6Web (Doc ID 2436226.1)

Last updated on FEBRUARY 18, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.3 and later
Primavera P6 Enterprise Project Portfolio Management - Version 17.9.0.1 and later
Information in this document applies to any platform.

Symptoms

While setting a dashboard as "Default", the system booted out the only application administrator. Now when that user attempts to log in, he gets the prompt to "Do not show this again?" then error:

ERROR

Unexpected login error. Please contact your administrator.

STEPS

1.  Attempt to login to P6Web.

2.  Observe reported error.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, the user cannot login to P6Web.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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