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After implementing the restrict access document, the visibility was still not working. (Doc ID 2436861.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
After implementing the restrict access document:
Customer Accounts and Contacts: Restrict "All" Access for Sales Reps and Sales Managers (Configuration) (Doc ID 2007815.1)
the visibility was still not working.

EXPECTED BEHAVIOR
-----------------------
The sales rep should be able to see only the accounts in his territories as per Doc ID 2007815.1

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to SUI > Sales > Accounts
3. The user is able to see accounts not in his territory (and all other related conditions).

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are able to see accounts (and contacts) that should not be visible.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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