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Service Request - Product Group Association Failing Through File Import (Doc ID 2437073.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Service Requests

Service Request - Product Group Association Failing through File import

Customer is trying to import the service request with Product Group association but its failing when tried to pass the Prod Group ID without that the records are getting created.

ERROR
-----------------------
ERROR,You must provide a value for the attribute Product Group ID



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Import the service request with Product Group association and pass the Prod Group ID

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import Service Request - Product Group Association.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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