Service Request - Product Group Association Failing Through File Import
(Doc ID 2437073.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.05.0 version, Service Requests
Service Request - Product Group Association Failing through File import
Customer is trying to import the service request with Product Group association but its failing when tried to pass the Prod Group ID without that the records are getting created.
ERROR
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ERROR,You must provide a value for the attribute Product Group ID
STEPS
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The issue can be reproduced at will with the following steps:
Import the service request with Product Group association and pass the Prod Group ID
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot import Service Request - Product Group Association.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |