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RMCS Contracts Not Generating Satisfaction Events (Doc ID 2437141.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Oracle Fusion Revenue Management Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Satisfaction events are not getting updated/generated for RMCS contracts. Revenue recognition process is going into warning and below is the error -

ORA-01400: cannot insert NULL into ("FUSION"."VRM_POL_SATISFACTION_EVENTS"."SATISFACTION_MEASUREMENT_DATE")

 

EXPECTED BEHAVIOR
-----------------------
Satisfactions events should be getting generated for RMCS Contracts

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Please run "run 'Extract Revenue Basis Data from Oracle Fusion Applications' program

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create contracts

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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