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Users Are Not Receiving Scheduled User-Defined Report Emails (Doc ID 2437340.1)

Last updated on APRIL 08, 2021

Applies to:

Primavera Unifier Cloud Service - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

Users who are setup to receive the results of scheduled User-Defined Reports (UDR's) are not receiving nightly e-mails. 
The issue seems to only be impacting approximately half of the user base.

Users have verified that the e-mails are not being sent to their Spam/Junk folders in their e-mail client. The report results are available within the Unifier report log and can be run manually without issue.

Cause

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In this Document
Symptoms
Cause
Solution
References


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