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Error 'Internal Error: Server Is Not Available' When Attempting to Publish a Custom Template in Unifier (Doc ID 2437381.1)

Last updated on MARCH 27, 2019

Applies to:

Primavera Unifier Cloud Service - Version 18.5 and later
Primavera Unifier - Version and later
Information in this document applies to any platform.


When attempting to publish a custom template, the following error occurs.

Internal Error: Server is not available.


The issue can be reproduced at will with the following steps:

  1. Login to Unifier.
  2. Navigate to Company Workspace > Admin Mode > Configuration > Custom Templates.
  3. Select a template.
  4. Click Status, then Publish.


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