Manage Territory Geographies - Create New Zone Type Error (Doc ID 2437699.1)

Last updated on MARCH 12, 2021

Applies to:

Symptoms

Manage Territory Geographies - Create New Zone Type Error

When trying to create a new Zone Type it errors out and never created a Zone Type with value = Region

ERROR
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A record with the value REGION - Master Reference already exists. Enter a unique value




STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Manage Territory Geographies task
2. click the + button and select add zone
3. Select Create New Zone Type and enter the values Zone Type = Region, Name = Asia Pacific, Code = APAC

Cause

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