My Oracle Support Banner

Manage Territory Geographies - Create New Zone Type Error (Doc ID 2437699.1)

Last updated on MARCH 24, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms


Manage Territory Geographies - Create New Zone Type Error

When trying to create a new Zone Type it errors out and never created a Zone Type with value = Region

ERROR
-----------------------
A record with the value REGION - Master Reference already exists. Enter a unique value




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Manage Territory Geographies task
2. click the + button and select add zone
3. Select Create New Zone Type and enter the values Zone Type = Region, Name = Asia Pacific, Code = APAC



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.