Manage Territory Geographies - Create New Zone Type Error
(Doc ID 2437699.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.02.0 version, Accounts, Contacts, Households
Manage Territory Geographies - Create New Zone Type Error
When trying to create a new Zone Type it errors out and we never created a Zone Type with value = Region
ERROR
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A record with the value REGION - Master Reference already exists. Enter a unique value
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Manage Territory Geographies task
2. click the + button and select add zone
3. Select Create New Zone Type and enter the values Zone Type = Region, Name = Asia Pacific, Code = APAC
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot set up the territory geographies.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |