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Is It Possible To Have Two Search Lists in DCS, One For Open And One For Closed Service Requests? (Doc ID 2438017.1)

Last updated on NOVEMBER 21, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Goal

How to create 2 Search Lists in Digital Customer Service (DCS) application, one for the Open and one for Closed Service Requests.

Solution

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In this Document
Goal
Solution

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