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Unable To Stop Compute Instance (Doc ID 2438951.1)

Last updated on SEPTEMBER 26, 2018

Applies to:

Oracle Compute Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

The user is having issue getting into one of the compute node. The user tried stopping the instance by going to the Orchestration tab and select Terminate on the instance orchestration. It is now in Stopping mode for the last 20 minutes.
Cannot login to the VM using Putty.

Need to mount the volume on a linux instance.

Cause

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