BICS|OAC: Unable to Start Data Sync using JDK 1.8.0_181+ (Doc ID 2439197.1)

Last updated on APRIL 29, 2020

Applies to:

Symptoms

You have downloaded and are trying to install Data Sync. As per the installation document you have set the JAVA_HOME variable in the config.bat file as:

JAVA_HOME="C:\Program Files\Java\jdk1.8.0_181"

Now, when you try to start Data Sync a pop up appears with this message:

Error starting Java DB

A problem has been encountered in starting Java DB Server
org/apache/derby/drda/NetworkServerControl

If you check the logs (<DATASYNC_PATH>/log/bicsSetup.<timestamp>.log you see this error:

...
17 GLOBAL <timestamp> Starting Java DB.
18 SEVERE <timestamp>
ANOMALY INFO::: Can't start Java DB server
MESSAGE:::org/apache/derby/drda/NetworkServerControl
EXCEPTION CLASS::: java.lang.NoClassDefFoundError
com.oracle.utils.managejavadb.StartJavaDB.startJavaDBServer(StartJavaDB.java:95)
com.oracle.cloud.BICSLoader$JavaDbHelper.testPort(BICSLoader.java:1578)
com.oracle.cloud.BICSLoader$JavaDbHelper.findPort(BICSLoader.java:1552)
com.oracle.cloud.BICSLoader.doConfigureJavaDb(BICSLoader.java:948)
com.oracle.cloud.BICSLoader.configureExistingEnvironment(BICSLoader.java:890)
com.oracle.cloud.BICSLoader.doConnectToExistingEnvironment(BICSLoader.java:448)
com.oracle.cloud.BICSLoader.doOperation(BICSLoader.java:325)
com.siebel.etl.gui.view.dialogs.WaitDialog.doOperation(WaitDialog.java:46)
com.siebel.etl.gui.view.dialogs.WaitDialog$WaitDialogRunnableHelper.run(WaitDialog.java:61)
java.lang.Thread.run(Thread.java:748)

::: CAUSE :::
MESSAGE :::org.apache.derby.drda.NetworkServerControl
EXCEPTION CLASS::: java.lang.ClassNotFoundException
java.net.URLClassLoader.findClass(URLClassLoader.java:381)
java.lang.ClassLoader.loadClass(ClassLoader.java:424)
sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:349)
java.lang.ClassLoader.loadClass(ClassLoader.java:357)
com.oracle.utils.managejavadb.StartJavaDB.startJavaDBServer(StartJavaDB.java:95)
com.oracle.cloud.BICSLoader$JavaDbHelper.testPort(BICSLoader.java:1578)
com.oracle.cloud.BICSLoader$JavaDbHelper.findPort(BICSLoader.java:1552)
com.oracle.cloud.BICSLoader.doConfigureJavaDb(BICSLoader.java:948)
com.oracle.cloud.BICSLoader.configureExistingEnvironment(BICSLoader.java:890)
com.oracle.cloud.BICSLoader.doConnectToExistingEnvironment(BICSLoader.java:448)
com.oracle.cloud.BICSLoader.doOperation(BICSLoader.java:325)
com.siebel.etl.gui.view.dialogs.WaitDialog.doOperation(WaitDialog.java:46)
com.siebel.etl.gui.view.dialogs.WaitDialog$WaitDialogRunnableHelper.run(WaitDialog.java:61)
java.lang.Thread.run(Thread.java:748)

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.