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Error 'SERVER ERROR 404 - File or directory not found' When Attempting to View a UPK in Standard View (Doc ID 2439834.1)

Last updated on OCTOBER 11, 2018

Applies to:

Primavera Unifier Cloud Service - Version to 18.3 [Release 17.10 to 18.3]
Information in this document applies to any platform.


When attempting to access a User Productivity Kit (UPK) in Standard View, the following error occurs.  In Classic View the user is able to open the UPK with no problems.

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.


The issue can be reproduced at will with the following steps:

  1. In Standard View, navigate to Project: Example Pipeline Project - Home.
  2. Navigate to Transmittal-Deliverable-Turnover BP Logs > Professional Services Deliverables.
  3. Click Help > User Productivity Kit.
  4. Note reported error.




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