OCI Identity Cloud Service (IDCS) - SSO Azure AD Error: 'Cannot authenticate the user account, Contact your system administrator' (Doc ID 2440049.1)

Last updated on JULY 04, 2023

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Azure AD as identity provider (IDP) authenticates and then redirect to IDCS as SP.

An error message is returned to the UI from IDCS

STEPS
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The issue can be reproduced at will with the following steps:

User attempts to login
Azure AD authenticates as IDP
The user is then redirected to IDCS as SP
Error message is thrown "could not authenticate account. Contact your system administrator"

BUSINESS IMPACT
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The issue has the following business impact:
User cannot gain access

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In this Document

Symptoms

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