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OCI Identity Cloud Service (IDCS) - SSO Azure AD Error: 'Cannot authenticate the user account, Contact your system administrator' (Doc ID 2440049.1)

Last updated on JULY 04, 2023

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.


Azure AD as identity provider (IDP) authenticates and then redirect to IDCS as SP.

An error message is returned to the UI from IDCS

The issue can be reproduced at will with the following steps:

  1. User attempts to login
  2. Azure AD authenticates as IDP
  3. The user is then redirected to IDCS as SP
  4. Error message is thrown "could not authenticate account. Contact your system administrator"

The issue has the following business impact:
User cannot gain access


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