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SSO Azure AD: "Cannot authenticate the user account, Contact your system administrator" (Doc ID 2440049.1)

Last updated on JANUARY 07, 2020

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

Azure AD as IDP authenticates and then redirect to IDCS as SP.

An error message is returned to the UI from IDCS..  "could not authenticate account. Contact your system administrator".


ERROR
-----------------------
"Could not authenticate account. Contact your system administrator"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User attempts to login
2. Azure AD authenticates as IDP
3. The user is then redirected to IDCS as SP
4. Error message is thrown "could not authenticate account. Contact your system administrator"


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
User cannot gain access

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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