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Some Users Can not Login Through SSO After Upgrade to Release 13 Update 18B August Maintenance Patch (Doc ID 2440099.1)

Last updated on MAY 11, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.18.05.0 to 11.13.18.05.0 [Release 1.0]
Oracle Fusion Workforce Directory Management Cloud Service - Version 11.13.18.05.0 to 11.13.18.05.0 [Release 1.0]
Oracle Fusion Global Human Resources Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

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    Some users can not login to fusion application through SSO after patching or upgrade

 

Steps to reproduce:

1. Login to customer IDP, access fusion application link

2. Some users will get following login popup window from fusion

 

  The server xxxx.fa.xxx.oraclecloud.com is asking for your user name and password. The server reports that it is from Identity Assertion

 

Changes

 Customer environment is upgraded to fusion application release 13B (11.13.18.05.00) August maintenance patch

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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