PRC: SSP: Approval Escalation Going To Previous Manager
(Doc ID 2441221.1)
Last updated on MARCH 29, 2024
Applies to:
Oracle Fusion Self Service Procurement Cloud Service - Version 11.13.18.02.0 and laterOracle Fusion Self Service Procurement - Version 11.13.18.02.0 and later
Information in this document applies to any platform.
Symptoms
When a requisition approver does not approve and it escalates, the application is escalating the requisition approval to the approvers previous manager and not their current manager.
Steps to Reproduce
-----------------------
The issue can be reproduced at will with the following steps:
1. Requisition is submitted
2. Requisition is not approved
3. Requisition Escalates per Escalation
4. Requisition is escalated to the previous approver/manager
Changes
End Users Managers Change
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |