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Connection Timed Out Error While Calling SFTP Connection From Sales Cloud (Doc ID 2442095.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Analytics

When attempting to run the scheduled BI reports to SFTP, the following error occurs. 

Could not establish the connect via SFTP.

Checking the connection in BI Administration , Connection timed out error is received.

Could not establish the connect via SFTP.
Connection timed out.

The issue can be reproduced at will with the following steps:
1. Scheduling reports from BI Publisher > New > Report Job > Submit >  Error is encountered
2. Check the Connection from BI Publisher > Administration > Delivery > FTP > Check connection > Error is received.

The issue has the following business impact:
Due to this issue, users cannot schedule reports through SFTP.


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