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Cannot Update Salary - The procedure pay_salary_interface.create_new_entry failed at step 40 (Doc ID 2442116.1)

Last updated on FEBRUARY 05, 2019

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.18.05.0 to 11.13.18.05.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Global Payroll

Cannot update salary details for new starters, as an error is encountered


ERROR
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ORA-20001: An error occurred. The procedure pay_salary_interface.create_new_entry failed at step 40. Details: Your help desk was notified. ORA-06512: at "FUSION.PAY_SALARY_INTERFACE", line 1194 ORA-06512: at line 1




STEPS
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The issue can be reproduced at will with the following steps:
1. Person management > search for a person
2. Compensation > manage salary > propose new salary
3. Error displayed

Cause

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In this Document
Symptoms
Cause
Solution
References


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