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Service Request And Related Object File Import Issue (Doc ID 2443507.1)

Last updated on SEPTEMBER 05, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Service Requests

When attempting to import Service Requests
the following error occurs.

ERROR
-----------------------
1. The record cannot be imported due to errors while processing child records associated with it. (ZBS-420044)
2. The record of type ServiceRequest could not be imported because an error was reported while importing another record in the record hierarchy. (ZCA-210064)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Import Service Requests with the details as Provided

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import Service Requests

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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