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Issue On Calling The HCM Rest API Webservices - Get Method Using Groovy (Doc ID 2443602.1)

Last updated on SEPTEMBER 11, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


Steps to re-produce this issue
1. Login to the application
2. Activate a Sandbox
3. Navigator -> Application Composer -> Webservices -> Register the HCM Rest API WS -> Save & Close
4. Objects -> Service Requests -> Service Scripts -> Add groovy on Before Insert & Update in Database -> To Call HCM Rest API and get the Primary Contact User Information -> Save & Close
5. Navigator -> Help Desk -> HR Service Requests -> Create New SR, Py Contact other than my user (tamizharasi.murugan) -> Unable to Save & Close the SR
6. Edit any existing SR -> Update the Py Contact Field -> Save -> Getting this below error

Exception in expression \"oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.ServiceRequestEO\" trigger \"BUD_Get_Employee_Information\" : oracle.binding.expr.ServiceInvocationException Unexpected exception caught:, msg=JBO-57001: Invocation of service URL used in connection failed with status code 403 Forbidden.
at \"oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.ServiceRequestEO\" trigger \"BUD_Get_Employee_Information\" line 4


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