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Error: 'The System Could Not Process Your Request...' When Attempting to Update a Column In A Material Inventory Manager Sheet (Doc ID 2443686.1)

Last updated on MARCH 09, 2020

Applies to:

Primavera Unifier Cloud Service - Version 18.5 to 18.7 [Release 18.5 to 18.7]
Information in this document applies to any platform.


When attempting to update a column in a Material Inventory Manager Sheet, the following generic system error is displayed:

The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems.

The following error can be seen in the Unifier.log file:

ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR Target.Exception ~7361978626174166809~ unifier:/studio/manager/sheets/config/column/edit/ok throws an exception at file:///studio/manager/action.xml:1291: ~ file:///studio/manager/action.xml:1300: java.lang.NullPointerException

The issue can be reproduced at will with the following steps:

  1. Navigate to a project/shell that uses the Material Manager Inventory Sheet.
  2. Open the Material Inventory Manager log.
  3. Open the Sheet.
  4. Click on the Column button and select the desired column to update.
  5. Change the value as desired and click OK. Observe the system error.


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