BANK_ID GETTING NULLIFIED FOR EXTERNAL BANK ACCOUNTS (Doc ID 2443688.1)

Last updated on FEBRUARY 02, 2019

Applies to:

Symptoms

On : 11.13.18.05.0 version, Global Payroll
hdhe.gsi

ACTUAL BEHAVIOR
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- When attempting to process the Make EFT Payments process, the below error occurs.
- User has already attempted the action plan depicted in document Doc ID 2408461.1

ERROR
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- "An application error has occurred. An assertion failure was detected at location ReportUtils.callJavaClass:5."
- "An application error has occurred. An assertion failure was detected at location write_bank_account:1.

EXPECTED BEHAVIOR
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 - The employee should process successfully, as the bank account information in the Personal Payment Method is present.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login as a payroll user.
2. Go to Navigator > Checklist
3. Go to Submit a Process or Report (Right Side Task Pane)
4. Select Legislative Data Group > Search for Make EFT Payments
5. Enter Parameters > Submit
6. Note the error messages thrown above

BUSINESS IMPACT
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The issue has the following business impact:
- Bank file is due within the next 48 hours.
- Currently affecting 61 employees.

Cause

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